FAQs

What’s different about Paris & I?

What a question! Paris & I is pretty special both to us as business owners and to our community of strong women looking for the most comfortable activewear money can buy. Our products have been extensively tested and trialled to prove our mission: designed for movement, fit for anything. Whatever journey you find yourself on, Paris & I offers the support, colour, style and taste to suit you! By making a purchase, you are welcomed into our community of ambitious bodies and women paving their own paths - make your move today.

What’s a Confidence Guarantee?

We love our products, and we’re sure you will too! Our Confidence Guarantee ensures that new customers can feel completely confident shopping with us - we offer 30-day returns. If you try on your products and realise the colour doesn’t suit you or you need a different size to feel comfortable, you can return your purchase to us for a full refund. T&Cs apply - read more here https://www.parisandi.com.au/pages/30-day-warranty. We care about you and want you to feel as smitten with your purchase as we are!

What size do Paris & Sammi wear?

Paris (brunette) wears a size Small in everything and Sammi (blonde) wears a size Extra Small. Paris is 173cm and usually wears a women's size AU 8 in standard clothing, while Sammi is 163cm and usually wears a women's size AU 4 in standard clothing.

What sizes do you offer?

Our current size range offers EXTRA SMALL (AU Size 4-6) TO EXTRA LARGE (AU Size 14-16). We use a range of models to best show our products, so be sure to check our descriptions for comparable sizing.

What level of support is offered by Paris & I?

Supportive activewear is hard to come by - we get it. Our extensive range of tops and bottoms mean you can choose garments according to the kind of exercise you’re involved in, as well as whether you need more support for your shoulders, neck or back. Some of our tops are a little longer and our shorts have reinforced waistbands and scrum-bum technology. The options are endless, and the possibilities are limitless.

What fabric do you use?

After two years of trialling fabric options, we decided on a unique blend of  80% Polyester and 20% Spandex. Tried and tested, our special fabric is stretchy yet firm, breathable and perfectly hugs every kind of body. Whether you’re after maternity activewear or cute exercise clothing to carry you through your day-to-day, we’ve got you covered.

Is this activewear suited to colder weather?

Our gym wear fares well during the cooler months as it sits close to the body and doesn’t budge once its on. The breathability of the fabric means it does not trap excess body heat. For added layers, we recommend the Luxe Jacket or Summer Light Jacket which you can easily remove once things heat up.

Where are Paris & I products made?

We make all of our women’s activewear right here in Australia! All garments are produced in line with Australian ethics standards, while local production reduces the environmental impact of importing products AND limits the time it takes to get new products out to you. We ethically source our materials from trusted fabric partners in China, which is then shipped to us right here to be made and then adored by you!

Where are you located?

We are located on the sunny Gold Coast, where we (Paris & Sammi) pick and pack all of your orders personally.

I sweat quite easily - will it show?

We hear you - believe us! The texture and thickness of our fabric ensures that moisture does not pool in the sweatiest areas of our bodies. Check out our Instagram for regular squat and sweat tests https://www.instagram.com/parisandiofficial/?hl=en.

I love the leggings and bike shorts but will they give me a camel toe?

Preventing the camel toe was one of our highest priorities when creating our pieces. We have specifically designed a gusset and seam to reduce the appearance of a pesky camel toe.

How do I wash my Paris & I wardrobe?

Your Paris & I products will look after you for as long as you look after them. Please wash on a gentle, cold machine cycle and lay flat to dry. Do not tumble dry, bleach, iron, use fabric softener or any kind of heat on your garments. Wash with like colours to ensure your colourful activewear stays fresh and bright. Exercise clothing needs a little extra love and care during the wash process, but it will last through all the more workout sessions, quiet days and busy times if you follow the directions on the care instructions label.

Can I try Paris & I on anywhere?

Unfortunately, we do not currently have a brick and mortar store space, however rest assured we offer 30-day returns for new customers to ensure you can find the fit and feel you adore. Keep your eyes peeled for future stockists.

How do you know that I’ll love Paris & I?

You can trust us - we don’t wear anything else ourselves! We live, dance, move and thrive in our Paris & I garments - and our reviews speak for themselves https://www.parisandi.com.au/pages/reviews. Once you receive your first Paris & I exercise clothing, you’ll realise just why our customers keep coming back.

What is your returns policy?

We offer a 30-day exchange period if you have ordered the incorrect size or want to change styles. Your item will need to be returned in original condition & unworn. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new size to you free of charge. We do offer exchanges for change of mind. If you need to exchange your size, please contact hello@parisandi.com.au and we will get back to you.

How do I exchange a size if you are out of stock?

Simply contact us at hello@parisandi.com.au to let us know what size you would like to exchange. If we are sold out of the size you need, we can offer you a credit note less the cost of shipping.

Do the products run true to size?

Please refer to our size chart when choosing your Paris & I product. If you are in-between sizes we do recommend sizing up as they run quite firm. If you have any other questions please email us at hello@parisandi.com.au.

Ordered the wrong size by accident, am I able to change it before you ship it out? 

Please contact hello@parisandi.com.au and we will be more then happy help you. Unfortunately if the product has already shipped, we are unable to make changes and we will need to wait for the item to reach your letterbox.

Can I track my order?

Of course! Once your order has been dispatched from our studio, you will receive an email with all your tracking information and the steps to track your parcel to your door.

When will you be restocking?

The best way to find out about any Paris & I updates including any restock dates, is to join our VIP list via email or text message. We also have "notify me" option for restock alerts. For all other information keep an eye out on our Instagram @parisandiofficial https://www.instagram.com/parisandiofficial/?hl=en for announcements.

Do you offer Afterpay?

Yes! We do offer Afterpay to our customers in Australia and NZ.

Does shipping include import/tax charges?

No. Please refer the Shipping page on our website, which outlines information regarding import liabilities, taxes and the associated costs.

Still haven't found the answer you are looking for? 

Please feel free to contact us and we will be happy to help answer any questions you have!

Email: hello@parisandi.com.au

DM: @parisandiofficial https://www.instagram.com/parisandiofficial/?hl=en

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